The Easiest Way to Courier Send documents and parcels from Bengaluru, Delhi-NCR, Kolkata and Jaipur. Delivery to 4000+ pincodes across India

FAQ

Getting Started

What is EKART Courier?

How does EKART Courier work?

How reliable is EKART Courier?

What can I courier?

Making a booking

How can I make a new booking?

Do you offer pick-up in my location? Do you deliver to a particular location?

Do you allow drop-off of the item(s)?

Should I package my item(s)?

Shipping and tracking

How can I track my courier?

What if there is no one available to to receive the parcel at the recipient location?

Can you deliver at a particular time?

Pricing and Payments

What are the charges / fees for the courier?

How do I pay for the courier charges / fees?

Returns, Cancellations and Refunds

When can I claim a refund?

What can I do in case I receive a damaged courier?

What do I do in case I do not receive my refund?

How do I provide my bank details for a refund?

Is it possible to return the item to a different location than from where it was picked-up?

Items you cannot send (Exclusions)

What items cannot be sent using EKART Courier?

Help! My question does not appear above.

Please write to our customer support at cs@ekartcourier.com or call us at 1800 208 1888 (Toll Free); between 8 am and 11 pm (IST) on Monday-Friday, and between 10 am and 7 pm (IST) on Saturday-Sunday. Please note that the above number is for EKART Courier only and not for any E-commerce shipments.