With EKART Courier, you will never really need to contact customer support. All your needs are addressed via self-serve options available on the website. Customer support will not be able to help with any of these options. Self-serve options are:
Customer support will not help you with:
However, in the rare event you do want to contact customer support, we offer two options:
Call: 1800 208 1888 (Toll Free); between 8 am and 11 pm (IST) on Monday-Friday, and between 10 am and 7 pm (IST) on Saturday-Sunday.
Provide us with as many details as possible when you mail us. If you are enquiring about an existing shipment, it’s important to provide the correct tracking number (beginning with FLSH) for faster resolution. You will receive a response within a one working day.
In case of an unsatisfactory resolution, write to email@example.com and we will review your case within three working days.
You can also find us on Facebook and Twitter though we prefer if you contact customer support for any issues, and use social media to praise our awesome service!